This Privacy Policy explains how Oregon Experience Group LLC and its operated brands, including QuackTrips and DamTrips, collect, use, share, and protect personal information.
By using an Oregon Experience Group LLC website, a brand-specific website, submitting information, contacting us, or completing a booking, you agree to this Privacy Policy.
1. Who This Policy Applies To
This Privacy Policy applies to Oregon Experience Group LLC and its operated brands, including QuackTrips and DamTrips.
Oregon Experience Group LLC may operate a parent-company website as well as brand-specific websites where bookings, passenger information, payment checkout, trip schedules, and customer communications may occur.
2. Information We Collect
We may collect information you provide directly, including:
- Name
- Email address
- Phone number
- Billing information
- Passenger names
- Pickup location
- Trip selection
- Seat selection
- Add-ons or purchased services
- Accessibility details
- Emergency or passenger support information
- Messages, calls, emails, or support requests sent to us
We may also collect limited technical information when you use our websites, including:
- IP address
- Browser type
- Device type
- Pages viewed
- Referring website
- Approximate location information
- Cookies or similar website analytics data
3. Payment Information
Payments may be processed by third-party payment processors. Oregon Experience Group LLC does not store full payment card numbers unless expressly stated by the payment processor.
Payment processors may collect and process payment information according to their own terms and privacy policies.
4. How We Use Information
Oregon Experience Group LLC may use personal information to:
- Process bookings
- Confirm passenger details
- Provide trip updates
- Send booking confirmations
- Communicate departure times and pickup information
- Coordinate accessibility needs
- Provide customer support
- Process refunds or cancellations
- Improve websites and services
- Prevent fraud or misuse
- Comply with legal, insurance, financial, tax, regulatory, or operational requirements
5. Communications
By providing your contact information, you agree that Oregon Experience Group LLC or its operated brands may contact you about your booking, trip updates, operational changes, customer support, safety information, refunds, or related service information.
We may contact you by email, phone, text message, or other communication method you provide.
6. Accessibility and Passenger Support Information
If you provide accessibility details, mobility information, service animal information, or other passenger support information, we use that information only to coordinate transportation, boarding, seating, safety, accessibility, and customer support.
We may share necessary accessibility or passenger support details with transportation providers, drivers, hosts, vendors, or other parties involved in providing the service.
7. How We Share Information
Oregon Experience Group LLC may share information with:
- Payment processors
- Booking and ticketing platforms
- Transportation providers
- Drivers, hosts, and trip staff
- Email, SMS, and communication providers
- Website hosting and analytics providers
- Customer support tools
- Insurance, legal, tax, accounting, and regulatory advisors
- Law enforcement, regulators, or government authorities when required
We do not sell customer personal information.
8. Cookies and Analytics
Our websites may use cookies, pixels, analytics tools, or similar technologies to understand website performance, improve user experience, measure marketing effectiveness, and prevent fraud.
You may be able to adjust cookie settings through your browser, but some website features may not function properly if cookies are disabled.
9. Data Retention
We keep personal information for as long as reasonably necessary to provide services, manage bookings, comply with legal or financial obligations, resolve disputes, prevent fraud, and maintain business records.
10. Data Security
Oregon Experience Group LLC uses reasonable administrative, technical, and organizational safeguards to protect personal information.
No website, payment system, email system, or electronic transmission is completely secure. We cannot guarantee absolute security of personal information.
11. Children and Minors
Our services are intended for customers who can make bookings or participate with appropriate adult supervision.
Passengers under 21 years of age must be accompanied by an adult age 21 or older unless otherwise approved in writing by Oregon Experience Group LLC.
We do not knowingly collect personal information from children without appropriate consent or involvement from a parent, guardian, or responsible adult.
12. Your Choices
You may contact us to request access to, correction of, or deletion of certain personal information, subject to legal, business, financial, safety, and operational requirements.
You may also opt out of non-essential marketing communications. Operational booking and trip-related communications may still be sent when necessary.
13. Third-Party Links
Oregon Experience Group LLC websites may link to brand websites, payment processors, venues, transportation partners, or other third-party websites.
We are not responsible for the privacy practices, content, or policies of third-party websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date.
15. Contact
Oregon Experience Group LLC
Legal Mailing Address: 3400 NE John Olsen Avenue, Suite 200
Hillsboro, Oregon 97124
Phone: 541-360-8705
Email: admin@oregonexperiencegroup.com