This Refund & Cancellation Policy applies to Oregon Experience Group LLC and its operated brands, including QuackTrips and DamTrips.
Oregon Experience Group LLC does not process direct bookings through its corporate landing page unless expressly stated. Bookings may be completed through QuackTrips, DamTrips, or another Oregon Experience Group LLC operated brand website.
1. Customer Cancellation Requests
Customers may request a full refund within 24 hours of purchase by calling 541-360-8705.
Approved refunds will be issued to the original payment method within 5–10 business days.
2. Bookings Made Within 24 Hours of Departure
Bookings made within 24 hours of departure are not eligible for refunds.
This means that if a customer books less than 24 hours before the scheduled coach departure time, the booking is final and cannot be cancelled for a refund.
3. No-Show and Missed Departure Policy
Coaches depart promptly and cannot wait for late passengers.
Passengers who miss their departure, arrive at the wrong pickup location, fail to board on time, or do not return to the coach by the stated post-event departure time are not eligible for refund.
4. Oregon Experience Group LLC Cancellations
If Oregon Experience Group LLC cancels a trip, customers will receive a refund or other option as communicated at the time of cancellation.
Refunds for company-cancelled trips will be issued to the original payment method unless otherwise stated.
5. Event Changes
Game times, event schedules, venue rules, traffic conditions, weather, road closures, and other circumstances may change.
A change in kickoff time, event time, weather, traffic, pickup logistics, or venue procedure does not automatically entitle a customer to a refund unless Oregon Experience Group LLC cancels the trip or otherwise states that refunds are available.
6. Passenger Conduct
Passengers who are denied boarding, removed from a trip, or refused service due to unsafe behavior, intoxication, disruptive conduct, violation of passenger policies, or failure to follow staff instructions are not eligible for refund.
7. How to Request a Refund
To request a refund, call: 541-360-8705
Please provide the booking name, email address, trip date, brand booked, and order confirmation information when available.
8. Contact
Oregon Experience Group LLC
Phone: 541-360-8705
Email: admin@oregonexperiencegroup.com